Frequently Asked Questions
Everything you need to know about shopping at PatPat
How long does shipping take?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days depending on your location.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.
How do I determine the right size for my baby?
Each product page features a detailed size chart based on height and weight. We recommend measuring your child and comparing it to our guide for the best fit.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Are your materials safe for newborns?
Yes, we prioritize safety and comfort. Our baby clothing is made from high-quality, breathable fabrics that meet international safety standards for infant wear.
Can I track my order after it has been shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.